Parents' FAQs

General queries – dates, absences, contacting staff
Where can I find this year’s term and holiday dates?
I have moved house.  Who should I send my new address to?
How should I report my son’s absence if he is unwell?
My son has lost a recent letter from the school – how can I get a copy?
How do I email one of my son’s teachers?
How do I contact the teachers by phone?
What are school office hours?  Is it open in the holidays?
How do I find out what my son is buying to eat in the dining hall?
Where can I find out what food is offered in the dining hall and what it costs?
I want more guidance on my child’s progress.  What should I do?
My son has lost several items.  How do we get them back?
Can I make a lunch payment electronically?
Where can I buy 11+ papers?  What are the correct ones?
Where can I find a copy of my son’s timetable?

Sports
My son has injured himself.  Who should I contact if he can’t do sport?
How do I get to the ‘Memo fields’?

Exams
How can I find the timetable for my son’s end of term exams?
I need advice about re-sits and re-marks for external exams.  Who should I ask?
My son has left school – can you send him his A-level and GCSE exam certificates?
Who should I contact if my son can’t attend results day?

General queries – dates, absences, contacting staff

Where can I find this year’s term and holiday dates?
Check the blue ‘book’ logo on the home page of the website and also on the Parents’ page of the website.

I have moved house.  Who should I send my new address to?
Email us via the Contact page on the website and we will update the school records.

How should I report my son’s absence if he is unwell?
Submit an absence report here or phone 01524 580600 by 10am on the first day of absence and send a note on their return.  If absent for more than three days, another call with update would be appreciated.

My son has lost a recent letter from the school – how can I get a copy?
All letters to parents are posted on the website. 

How do I email one of my son’s teachers?
See the list of teaching staff.  Email addresses are made up of the teacher’s first initial followed by surname (all lower case, no dots or gaps); then add @lrgs.org.uk

How do I contact the teachers by phone?
Ring the school office on 01524 580600 during morning break (11.20-11.40am), lunchtime (1.05-2pm) or after 3.30pm, and we will do our best to put you through.  Please bear in mind that at all other times, they are likely to be teaching. 

What are school office hours?  Is it open in the holidays?
Term-time office hours are 8.15am to 4.45pm Monday to Thursday and to 4.30pm on Fridays.  Holiday office hours are the same but there is a reduced number of staff during holidays, so your query may not be dealt with immediately.  

How do I find out what my son is buying to eat in the dining hall?
Contact the Catering Manager on 01524 580636 or send an email - staff list -with your son’s name and you will be sent a print out of his purchases in the dining hall.

Where can I find out what food is offered in the dining hall and what it costs?
We have posted some sample menus on the parents’ home page which show typical menus for breakfast, tuck, lunch and dinner, along with prices (updated Dec 2010).

I want more guidance on my child’s progress.  What should I do?
Please contact the relevant Head of Lower or Upper School or Sixth Form, or his form teacher - they would all be happy to talk to you – see teaching staff.  Also don’t forget that current grades can be found on the e-portal, via your secure login.

My son has lost several items.  How do we get them back?
Lost property is located in Wyresdale House and is open at 1.30pm on Monday, Wednesday and Friday.

Can I make a lunch payment electronically?
We cannot currently take electronic payments; cheque or cash can be paid in at Lee House or the Dining Room.  Ideally payments should be made before school starts, to ensure they are valid that day.

Where can I buy 11+ papers?  What are the correct ones?
Please check the Admissions area or contact the Admissions Tutor for further advice – staff list.

Where can I find a copy of my son’s timetable?
Log on the e-portal via your secure login and a copy of his current timetable will there, along with current grades.

Sport

My son has injured himself.  Who should I contact if he can’t do sport?
Please inform your son’s form teacher and the Head of Sport - teaching staff.

How do I get to the ‘Memo fields’?
The Memorial Fields (for rugby matches) are located five minutes from the school, next to Christchurch Primary School, Derwent Road, Lancaster LA1 3ES - school map.  Please note parking is not possible at Christchurch Primary School; there is on-street parking available nearby.

Exams

How can I find the timetable for my son’s end of term exams?
All pupils are given copies of their exam timetables but in addition, we shall post copies on the parents’ area of the website.

I need advice about re-sits and re-marks for external exams.  Who should I ask?
Please contact either of the school’s Examinations Officers - teaching staff.

My son has left school – can you send him his A-level and GCSE exam certificates?
A-level and GCSE certificates are not posted out by the school; we prefer it if they can be collected by pupils or parents.  However, if you bring £2 to the school office, they will be posted recorded delivery.

Who should I contact if my son can’t attend results day?
Please note that GCSE and A-level results cannot be given out over the phone.  A relative can come to school on results day to collect them, if they have a letter of authorisation.  Alternatively bring an SAE to the school office and they will be posted to your son at the end of results day.